Step 3: Inspect Merchandise
Participating vendors require all items to ship directly to our office, or our warehouse, Lanigan storage. You are responsible for getting the items home from there. Customer Service for the Employee HomePerks/Associated Homestore will be happy to provide a quote for delivery. Some authorized warehouses may have a delivery service available for an additional fee. Appliances will delivered directly to your home. Employee HomePerks will let you know in advance where your particular order will be shipped.
Once your merchandise has been delivered, all items must be inspected thoroughly before removing from the delivery location. Once you have inspected everything thoroughly, you may take your items home. ALL UPHOLSTERED ITEMS ARE REQUIRED TO BE INSPECTED PRIOR TO REMOVAL. IF NOT INSPECTED NO CLAIMS CAN BE FILED ONCE REMOVED. BY SIGNING THE ACKNOWLEDGEMENT UPON PICKING UP ACKNOWLEDGES THE MERCHANDISE HAS BEEN INSPECTED OR YOU ELECTED TO NOT INSPECT.
When purchasing furniture, there is always a possibility of damage -- no matter who the vendor. All damages must be reported to Employee HomePerks within 48 hours of the original delivery. Please read this section carefully.
EXTERNAL DAMAGE:
"You" in this section could also be warehouse personnel or anyone else signing for your shipment. If warehouse personnel will be accepting your shipment for you, please discuss these procedures with them before your merchandise is delivered. This is your responsibility!
On all orders you must inspect the external condition of the cartons thoroughly before the delivering driver leaves the premises. Note any evidence of external damage to the cartons being delivered, no matter how slight. Any holes, tears, or bent corners must be noted on the freight bill or bill of lading and signed by both you and the driver. External damage to the cartons does not always result in your merchandise being damaged. However, failure to adequately describe and note external damage at the time of delivery may result in the carrier refusing to honor a freight claim, if damage to the merchandise is later discovered.
CONCEALED DAMAGE:
This is damage that does not become apparent until the merchandise has been unpacked. The contents may have been damaged in transit due to rough handling even though the carton may not show external damage. You are required to unpack and inspect your merchandise before taking it home, specifically for this purpose.
Freight companies make it very hard for the buyer to prove the carrier's liability when dealing with transit damage. These steps are for your protection, so please follow them carefully!
IMPORTANT NOTE: if any item is found to have external or concealed damage, DO NOT REMOVE THE ITEM FROM THE DELIVERY LOCATION WITHOUT CONTACTING US. The cartons should not be destroyed. CONTACT CUSTOMER SERVICE IMMEDIATELY VIA
IN ADDITION: if a delivery service other than our warehouse will be delivering your merchandise to your home for you, it is your responsibility to inspect the merchandise before the delivery service leaves.
ALSO: if your shipment will be put into storage for use at a later date, the cartons must be unpacked and inspected immediately before they are put into storage. It is your responsibility to inspect the merchandise within the first 48 hours before it is put into storage. No claim will be accepted for damaged merchandise that was not inspected before putting it into storage.